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Competency-based interview questions assist hiring managers perceive how you’ll react in sure office situations. Going past conventional skills-based interviews, competency centred questions use real-life expertise examples as key indicators to foretell future work efficiency.

The simplest method to reply competency questions is to make use of the STAR approach.

State of affairs – the place did the instance happen?

Job – what job/activity have been you required to finish?

Motion – how you probably did it

End result – the end result

Earlier than your interview, put together for attainable competency-based questions. It’s also possible to use these examples as analysis into competency-based job purposes.

1. What’s your biggest achievement?

We suggest that for the skilled employee you point out one thing work-related whereas for the inexperienced candidate use an instance of non-public achievement.

Similar to this:

“I skilled final 12 months for a marathon. Operating has by no means been one thing that comes naturally to me however I skilled laborious and raised over £1000 for charity.”

Instance for the skilled worker:

“Taking over the problem as supervisor. I initially began out as a junior and labored my means as much as managing a group of ten. By nice mentorship, I shortly turned settled in my new function and constructed sturdy relationships with everybody in my group.”

2. Inform me a few time you used your communication expertise to work collaboratively in a group?

The interviewer desires to understand how nicely you’re employed with others and do you might have sturdy communication expertise in an effort to excel inside the function.

Show you do, with this instance:

“I work nicely with others and use my sturdy organisational expertise to convey teams of individuals collectively. In my earlier function, I labored on a giant media marketing campaign that required plenty of completely different inputs from the group’s designers and builders. I navigated deadlines and introduced collectively everybody’s work to make sure all of us met marketing campaign targets, efficiently.”

3. Describe a time once you solved a tough downside at work?

A tough situation in work is finest described as a time the place you felt challenged and pushed exterior of your consolation zone. It ought to positively not be taken as a chance to begin singling out and bad-mouthing earlier co-workers. However as an alternative an opportunity to debate the end result of the issue and optimistic end result.

Good examples:

  • Potential to finish a mission beneath a decent deadline
  • Overlaying for senior-level roles
  • Resolving consumer points
  • Managing a high-volume workload
  • Assembly consumer/managers expectations

Your means to recognise a troublesome scenario and replicate on the way you overcame it’s key to answering this interview query.

4. How do you deal with buyer complaints, and might you present an instance of resolving a criticism difficulty?

Interview situations for customer-facing roles purpose to dig deep into your customer support expertise and talent to deal with and diffuse buyer situations.

resolve complaints:

  • Pay attention – be sure you know precisely what the client is sad about
  • Reassure – inform the client you’re there to assist and are dedicated to fixing the issue
  • Apologise – take possession and apologise to the client
  • Repair – do what you’ll be able to to repair the difficulty and put in place measures to make sure it doesn’t occur once more


“As an account supervisor, I used to be liable for sustaining consumer relationships. Nevertheless, in a single occasion on account of a lack of expertise, I made a presumption in regards to the consumer’s wants for a mission. Which turned out to be unsuitable. I took possession and instantly apologised. I made certain this wouldn’t occur once more by all the time listening and asking for readability sooner or later – simply to make sure.”

5. Describe a time the place you skilled failure and the way you overcame it?

Competency-based interview questions purpose to evaluate your individual self-evaluation. Asking a few time you skilled failure is an ideal instance of this.

There are two elements to this query. The primary half is describing the failure itself and the second is the way you overcame it. The interviewer is most within the latter.

What did you study from the failure and do you now do issues in a different way due to it?


“I turned burdened with stress as a result of I knew I used to be unable to finish a mission on time. As an alternative of asking for assist or speaking with my supervisor, I tried to complete it on my own as a result of I used to be afraid I’d look incompetent. Trying again, I ought to have requested for a deadline extension and managed my time higher.”

These are our high 5 competency-based interview questions. Keep in mind to make use of the STAR approach and reply with integrity and categorical the flexibility to self-evaluate.

Good luck!

In case you have any questions – ask within the feedback or @BubbleJobs.

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